Privacy Policy – Fastra.in
At Fastra.in, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us. By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you interact with Fastra.in, we may collect the following types of information:
- Personal Information: Name, contact number, email address, shipping/billing address.
- Payment Information: Securely processed through trusted third-party payment gateways (we do not store your card details).
- Usage Data: Information about how you use our website, such as browsing history, preferences, and device details.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and resolve issues.
- Improve our website, services, and product offerings.
- Share updates, offers, or promotions (only if you opt-in).
3. Product & Replacement Policy
At Fastra.in, we aim to offer the best prices so that even low-income customers can afford quality products.
- We provide a 3-day replacement policy for delivered products.
- Products must be unused, in original packaging, and accompanied by proof of purchase for replacement.
- Certain items (like perishable goods, personal care products, or customized items) may not be eligible for replacement.
4. Customer Support Hours
Our customer support team is here to assist you during the following hours:
- 12 PM to 8 PM
- Monday to Saturday (excluding public holidays)
You can reach us through email or phone (contact details mentioned on the website).
5. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share it with:
- Delivery partners to ensure timely delivery.
- Payment gateways for secure transactions.
- Legal authorities if required under applicable laws.
6. Data Security
We take strict measures to protect your data from unauthorized access, misuse, or disclosure. However, no online platform can guarantee 100% security.
7. Cookies
Our website uses cookies to enhance your browsing experience and show you relevant products. You can choose to disable cookies in your browser settings.
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.
9. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:
📧 Email: kapiljitendrasinghkashyap94560@gmail.com
📞 Phone: (9457810690)
🌐 Website: www.fastra.in
